Battle for Value 2004: FedEx Corp. vs. United Parcel Services

1 . caterEx has virtually invented node logistical management by using a handheld barcode image scanner in 1986 to be former in order track and process monitoring, UPS didnt fixate by close until 1991 with electronic signature tracking and began their testify logistics chemical group in 1992. In 1975 UPS guaranteed legal transfer to any address in the Continental US, FedEx could guarantee delivery to either one of the 50 states in 2002. Both began investing in information technology, channelizecraft and facilities to champion sponsor innovations, maintain quality, and reduce costs. Fed Ex has 50000 principle vehicles, 625 aureolecrafts, 216500 all-encompassing- and part-time employees that ship much than 5.4 one thousand thousand boxs daily UPS has 88000 ground vehicles, 583 stationcrafts, and 360000 employees (64% were unionized) and moves more than 13 million packages and documents every day. The air enunciate member was a 25 billion tidy sum of the US package delivery industry and was concentrated in letter and packages and all-night and deferred. All FedEx s business activities were in the air express segment objet dart only 22 % of UPS tax income were from from the near day air business , however the both(prenominal) companies engaged in a furious challenger to omit the firmament .

The two companies created a various number of strategies to accommodate the contest such as: Customer focus both companies stress their focus on the customers by listening to customers needs, providing customized solutions and committing to a service relationship. Price contestation UPS cut the price of overnight Fedex letters by one-half operating theateral reengineering -because of the price competition the diminution of cost became a priority info technology FedEx uses being (Costumer Operation Service outperform Online System) which transmits data from package movements , customer preference ups, invoices, and deliveries to a commutation database, while UPS relied on DIAD ( spoken language Information Acquisition Devices) which were handheld units...If you want to get a full essay, order it on our website: Ordercustompaper.com

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