Implementing TQM Philosophy Case Study Example | Topics and Well Written Essays - 1250 words

Implementing TQM philosophical brass - Case Study ExampleHowever, this study is not meant for discussing and comparing the character reference measures writ of execution of large and pocketable organization. In this study, the focus will be mainly on the principles of type management, rationale behind companies considering the capital punishment of total feeling management, the steps of implementing TQM and the result, outcomes and benefits the company gets for implementing TQM in the system. According to Jablonski (1992) a cooperative form of doing agate line that relies on the talents and capabilities of both labor and management to continually improve quality and productivity using teams (p.21). bestow Quality Management has been one of the about popular craft strategies in many leading blood line firms across the world (Khalid, Irshad and Mahmood, 2011). The principles of quality management atomic number 18 used by the management as a guide towards improving organiz ational performance. The principles are generally derived from knowledge and experience. There are eight quality management principles which are made apparent by ISO 90002005. The eight principles are consumer focus, leadership, participation of people, process approach, system approach to management, constant improvement, realistic approach to decision making, reciprocally advantageous supplier relationships (ISO, 2012). Only a few companies have been able to progress to success by the implementation of TQM. International avocation Machines (IBM), Hewlett-Packard (HP) and Nokia are some of the companies achieved success for implementing TQM (Yusof and Aspinwall, 2000). This study will however shed light only on TQM implementation at IBM. Therefore, it is important to present a brief synopsis of the company. IBM A Brief Overview International Business Machines Corporation or commonly known as IBM is a US based multinational consulting and engine room firm. The company was founded by Charles Ranlett Flint in the year 1911 and is currently headquartered at Armonk, New York, U.S. With strong business network, the company is able to serve customers across the globe. IBM manufactures and markets software, hardware and offer customers with consulting and hosting services (Chacko, 2005). In the year 2012, sight ranked IBM as the second largest company in cost of the number of employees and fourth largest in terms of market capitalization. The achievements of the company clearly reflect their commitment towards gaining quality excellence. According to several company personnel, quality management is considered to be the about essential task. This is principally because of the companys intention to offer quality products to the customers and enhance their market reputation. Moreover, with increasing level of competition within the consulting and IT industry, IBM was compelled implement TQM to a certain extent. The following section of the study will elaborate on the major rationale behind the implementation of TQM at IBM. Rationale for TQM Implementation Organizations around the globe are exploring ways to enhance their business practice and achieve competitive advantage. In order to achieve the same companies often take the assistance of technology. One of the most viable technological innovations of the previous decade was materialization of ERP solution. However, the implementation of this system is a challenge for most of the organizations. The lack of technology and societal resistance are some of the major challenges of the organizati